Privacy Policy

This Privacy Policy explains how we collect, use, disclose and safeguard your information when you visit our website, contact us for consultations, or interact with us through WhatsApp, phone, or any other channel.

By using our services, you agree to the collection and use of information in accordance with this policy. If you do not agree, please discontinue use of our services.

We collect information that you voluntarily provide to us when you book a consultation, fill out our contact form, or communicate with us directly.

Personal Information you provide:

• Full name
• Phone number
• Email address
• Date of birth
• Time of birth
• Place of birth
• Country / city of residence
• Nature of your concern or query

Automatically collected information:

• IP address and browser type — collected via standard server logs when you visit our website.
• Pages visited and time spent — collected via cookies and analytics tools to help us improve user experience.
• Device information — such as device type, operating system and screen resolution.

We use the information we collect for the following legitimate purposes only:

• To provide astrological consultations — your birth details are essential for chart preparation and accurate Vedic analysis.
• To respond to enquiries — we use your contact details to respond to questions and follow up on your consultation request.
• To confirm appointments — we send booking confirmations and reminders via WhatsApp, phone or email.
• To improve our services — aggregated and anonymised data helps us understand how our website is used and how we can improve it.
• To send service updates — only if you have opted in, we may send relevant updates about services, remedies or astrological events.
• To comply with legal obligations — where required by Australian law or international regulation.

We do not sell, rent or trade your personal information to any third party. We may share limited information only in the following circumstances:

• Service providers — trusted third-party tools (e.g. web hosting, email delivery) that assist in operating our website, subject to strict confidentiality agreements.
• Legal requirements — if required by law, court order or governmental authority in Australia or applicable jurisdiction.
• Protection of rights — to protect the rights, property or safety of Master Shiv Ganesh, our clients or the public.
• Business transfer — in the unlikely event of a business merger or transfer, data would be handled under the same privacy standards.

All personal information you share for a consultation is treated with the utmost confidentiality and used solely for the purpose of providing you with accurate Vedic guidance.

When you contact us via WhatsApp, phone call or through our website's contact form, please be aware of the following:

• WhatsApp messages are end-to-end encrypted by WhatsApp's platform. We only use the information you share in those messages to respond to your consultation enquiry.
• Form submissions — data entered through our contact form is transmitted securely and stored only for the purpose of scheduling and managing your consultation.
• Call recordings — phone consultations are not recorded without your explicit prior consent.
• Message history — conversation histories are retained only as long as necessary to complete your service or as required by law.

Our WhatsApp number is +61 492 959 994. By initiating contact on this number, you consent to receiving consultation-related messages from us on that platform.

Our website uses cookies — small text files stored on your device — to improve your browsing experience and understand how our site is used.

• Essential cookies — required for core website functionality such as navigation and form submission.
• Analytics cookies — help us understand visitor behaviour in aggregate (e.g. pages visited, time on site) using tools such as Google Analytics. No personally identifiable data is included.
• Preference cookies — remember your settings and preferences across visits.

You can control or disable cookies through your browser settings at any time. Note that disabling certain cookies may affect the functionality of our website. Your continued use of our site after being notified of cookies constitutes your consent to their use.

We take the security of your personal information seriously and implement appropriate technical and organisational measures to protect it against unauthorised access, alteration, disclosure or destruction.

• SSL encryption — our website uses HTTPS to ensure all data transmitted between your browser and our server is encrypted.
• Access controls — access to personal data is restricted to authorised personnel only, on a strict need-to-know basis.
• Secure storage — personal information is stored on secure servers and backed up regularly.
• No unnecessary retention — we delete personal data that is no longer required for its original purpose.

While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the internet or method of electronic storage is 100% secure. We cannot guarantee absolute security.

Depending on your location, you may have the following rights regarding your personal information:

• Right to access — request a copy of the personal data we hold about you.
• Right to correction — request correction of any inaccurate or incomplete personal data.
• Right to deletion — request that we delete your personal data, subject to legal obligations.
• Right to restriction — request that we restrict the processing of your data in certain circumstances.
• Right to object — object to processing of your data for direct marketing or other purposes.
• Right to data portability — request your data in a structured, commonly used format.
• Right to withdraw consent — withdraw consent at any time for activities you previously consented to.

To exercise any of these rights, please contact us using the details provided in Section 11. We will respond to your request within 30 days.

Our services are intended for individuals aged 18 years and over. We do not knowingly collect personal information from children under the age of 18.

If you are a parent or guardian and believe your child has provided us with personal information without your consent, please contact us immediately and we will take steps to delete that information from our records.

Astrological consultations for minors may be conducted on their behalf by a parent or legal guardian, who takes responsibility for consenting to the collection and use of the child's birth data for that purpose.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements or other factors. When we do, we will revise the "Last Updated" date at the top of this page.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our services after any changes constitutes your acceptance of the updated policy.

For significant changes, we will make reasonable efforts to notify you — for example, by placing a notice on our website or contacting you directly if we have your contact details.

If you have any questions, concerns or requests regarding this Privacy Policy or the way we handle your personal information, please do not hesitate to get in touch:

• Business name: Master Shiv Ganesh — Vedic Astrology & Spiritual Solutions
• Website: mastershivganesh.com.au
• Phone / WhatsApp: +61 492 959 994
• Operating hours: Mon–Fri 9AM–8PM | Sat 9AM–6PM | Sun 10AM–4PM (AEST)